Refund policy

Refund and Cancellation Policy

Last updated: 03 August 2026

The short version. If we got it wrong, we make it right. Damaged, leaking, wrong, or expired items are replaced or refunded in full when reported within 48 hours of delivery. Because our products are natural foods, we cannot take back a jar once it has been opened or partly used, and we do not offer change-of-mind returns.

Cancellations

Before dispatch: cancel free of charge. Email customercare@kunoozfarms.com or WhatsApp +91 70755 71372 with your order number. Prepaid amounts are refunded in full within 5 to 7 business days.

After dispatch: the order cannot be cancelled in transit. If you refuse delivery of a prepaid order, we refund the order value minus the two-way shipping cost once the parcel returns to us.

Damaged, leaking, wrong, or expired items

Report within 48 hours of delivery with your order number and clear photos, or a short unboxing video, which speeds everything up. Once verified, you choose either a free replacement shipped at our cost, or a full refund to your original payment method.

What we cannot accept returns on

Opened or partly consumed jars, change of mind, products damaged by storage in direct sun or heat after delivery, and any claim made more than 48 hours after delivery. Taste preference is not a defect: raw, unprocessed honey varies by season, region, and flower, and that variation is the point.

A note on crystallization

Raw honey naturally crystallizes, especially in winter. It is a sign of purity, not spoilage, and it is not grounds for a refund. Stand the jar in warm water to re-liquefy it.

Refund timelines

Approved refunds are processed within 2 business days. Banks and card networks take a further 5 to 7 business days to show the credit. Refunds on cash-on-delivery orders are paid by UPI or bank transfer to an account you nominate.